How Much Is My Shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How Do I Return My Product?

Please contact customer service for more information on returning an item.

E-Mail: info@berkeycleanwater.com

Thank you.

What Is Your Return Policy?

Warranty Disclaimer
New Millennium Concepts, Ltd. warrants Berkey Products to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey® purification elements have a two-year prorated warrantee calculated in six months intervals. New Millennium Concepts, Ltd. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer’s plant or authorized service dealer at customer’s expense. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd. New Millennium Concepts LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

What Are My Payment Choices?

During the checkout process you will be able to use PayPal. You can either use funds from your PayPal account or simply use your credit card to place your order. Please note that we will not ship your order until we receive payment from you.

Once you “add to cart” your items click on the link that says “Proceed to Checkout.” Enter your billing and shipping address, agree to the rules and conditions and then click the yellow PayPal button in the bottom right corner.

Here’s what will happen: Once you click on the PayPal button, you will be taken to a secure PayPal server that uses the latest encryption and security systems so that you can have total confidence in the safety of your purchase. You will first be asked for your name and address, and then you will be taken to a secure server where you will supply your Credit Card OR PayPal account details (you don’t need a PayPal account to order). You can also pay by eCheck (choose the PayPal option). Your purchase will be automatically converted into your own local currency by your credit card company.

As soon as all the details have been confirmed, you will be taken to another page, on which your purchase details will be confirmed. You will receive confirmation by email followed by an email with your instant download information.

Do I Have To Pay Sales Tax?

Only if you are a Tennessee resident.